Airbnb Hell: Guest Shoots a Music Video
I allowed someone to rent my home because they were getting engaged. We do not allow parties at all and that is stated in the house rules. They said that there were only going to be four guests. When I...
View ArticleAirbnb Calendar Glitch in Reservation Cost me $700
This happened to both my sister and myself and is not yet resolved. We live in a university town and the biggest moneymaking weekend of the year is graduation. The prices we posted on Airbnb were...
View ArticleSeems That People’s Expectations Were Too High
Airbnb is not a walk in the park, nor is it easy money; anyone who wants to host should not expect this. My wife and I have been running an Airbnb – private room in our house, sharing the kitchen,...
View ArticleRefunded Double to Guest and Won’t Accept Responsibility
I issued a refund to the guest according to instructions on the Airbnb website. It was more than the amount Airnb originally charged. Airbnb gave the guest the amount they calculated as the refund I...
View ArticleMy Place was Trashed and Airbnb won’t Pay
A guest booked my place for three nights. She agreed to my house rules: no parties, no noise, be respectful of neighbors, and have a maximum of four occupants. She hosted a prom party with a large...
View ArticleAirbnb Does Not Care if Criminals Want to Rent your House
Airbnb is a giant scam. Beware. Their customer service sucks (both as a host and as a guest). But that is only the tip of their iceberg. Hosts (especially) should use VRBO or other vacation rental...
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Airbnb on Twitter Blocks Customer Complaints
@AirbnbHelp, Airbnb’s Twitter customer service handle, blocks complaints. They asked me to send a direct message on Twitter when I tweeted about their bad customer service. Then they blocked me and got...
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Bodily Fluids Stains and No Refund from Airbnb
I am extraordinarily unhappy and feel unprotected and violated by Airbnb during my last few resolution calls. It is a vicious cycle of abuse, combing terrible customer service shielded with bad excuses...
View ArticlePlease Can I Get Some Help from Airbnb?
I have been a quiet, law abiding Airbnb host for quite a few years now. I have tolerated, after agreeing to an Instant Booking, being warned that I shouldn’t say ‘no’ again (I only did once) and, if it...
View ArticleBroken Door Claim at Airbnb in Las Vegas
I have a condo at the MGM Signature in Las Vegas that i just recently started listing on Airbnb. I had a guest stay on Mother’s Day weekend with her boyfriend. I got a message on Airbnb from the guest...
View ArticleMemorial Day Airbnb Disaster Could Have Been Avoided
We have used Airbnb for almost a year now. We’ve had several issues with prices randomly changing and people booking our home for holidays at an off-season daily rate. That is not what this story is...
View ArticleStranger came to my door but I’m not on Airbnb
I am not a host or a guest. A week ago Friday we had a lady show up at our home saying she booked our property and wanted to get into our home. After a lengthy discussion with this lady, we looked at...
View ArticleI’m Sorry: Advice from an Long Time Airbnb Host
I just wanted to apologize for the rude behavior from other hosts. My hosting style is super casual and my only desire is to make my guests feel like they are welcome and wanted here at my cottage on...
View ArticleHow Airbnb Refused to Protect Basic Human Rights
Note from Airbnb Hell editor: this post contains strong language I would like to tell you a story about how Airbnb has treated me when I was faced with homophobic abuse at my own house by one of Airbnb...
View ArticleCould it be? A positive Airbnb customer service experience?
I was renting my property with Airbnb. I had already had several great guests and I had many more booked for the rest of the year. I was then informed by the freeholder of my property that he would no...
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Airbnb Guests Doing Illegal Drugs at our Apartments
I’m not too sure which point I should be focusing on, the bad guest experiences or the Airbnb management system, but I will be explaining both so readers can be the judge. First, I had a guest book one...
View ArticleMulticultural Hosts Slammed with Xenophobic Claims
This is a long story, one too long for me to live all over again as it still is stressful and leaves me anxious. However, I just discovered Airbnb Hell, so I decided to share my story and hopefully...
View ArticleAirbnb Can Hold Hosts’ Money Hostage
I am going to make this short. My wife and I bought a short term rental property in central Florida. We joined Airbnb in May 2017. We got a lead from Airbnb for a guest to stay at the end of June...
View ArticleAirbnb Colludes with Guests to Provide Refunds
I had a guest from Seattle: Canadian, liar, Harvard Extension student. She traveled via Airbnb to deliberately find problems with hosts in order to find a cheap place to stay and free food. You should...
View ArticleKnow What You’re Getting Into Before You Book
In the city center of Palma de Mallorca in the Balearic Islands of Spain, there was a cozy and quiet Airbnb apartment for rent in a building over 100 years old. It was newly renovated and in the...
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