Airbnb Subcontractors Promise More Than They Can Deliver
Have you noticed there are some companies that will book your Airbnb property and guests for you? Steer clear: they help Airbnb by keeping you from getting paid and getting guests to rent a lousy place...
View ArticleSmoke and Mirrors: Guest’s Performance Art Scam
The reservation was for two people. On Wednesday, March 8th, our guest arrived with her mother (who had a black eye), two dogs, and a cat. We expect people to tell us in advance that they are traveling...
View ArticleAirbnb Customer Service Trusts Guests over Hosts
An Airbnb guest booked my apartment for one person over a period of three weeks. I learned that she actually had two additional guests staying with her when I visited her at the apartment on her last...
View ArticleAirbnb Cares about the Guests, but not the Hosts
I received an extremely bad, fabricated review in retaliation from a guest who I reported to Airbnb because she had additional people staying in my apartment for whom she did not register or pay....
View ArticleEven Resetting Airbnb Password is a Nightmare
I have tried for months to get Airbnb to reply to my question on how to access my account. The password I used to create my account does not work. When I go through the help steps to request a new...
View ArticleAirbnb is Collecting my Taxes and Not Paying Them
I was surprised to see a letter from The Department of Revenue of Pennsylvania only to open it and find out Airbnb has not paid the occupancy taxes. However, they have been collecting the money from my...
View ArticleApartment Trashed, Airbnb Closes Case After 24 Hours
My guests came, held a party, and trashed my place, causing thousands of pounds of damage to the furniture and fittings. I was made redundant last year, and I rented out my apartment as I could not...
View ArticleDrug Traffickers use Airbnb Hosts’ Addresses
My last guest was using a name that was not his real name. How he can use a different name from the verified one? He also didn’t have a picture on his profile, but he had mostly good reviews. He booked...
View ArticleHost Didn’t Respond Correctly and Won’t Give Refund
We booked an apartment on the morning of April 12th after having confirmed with the host for an early check-in time as was allowed in the Airbnb rules. The host confirmed and said it was fine. We left...
View ArticleHost and Guest Come to Agreement, Customer Service Disagrees
I am a longtime Airbnb host. A guest failed to notify us of a leaking radiator for over a month. By the time we were aware of the problem, it had ruined the kitchen floor and required a $3100 repair....
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Expected to Clean a Guest’s Blood After Stay
I hosted a mother and daughter at my apartment in Sydney February 17th-20th, 2017 for the entire home. I returned to the apartment upon check out and went to change the bed as is my usual practice...
View ArticleRipped off by Guest and Airbnb’s Horrible Customer Service
The guests checked in at 3:00 PM. At 8:40 PM they sent me a text complaining about seeing a cockroach in a 70-year-old beach house in Hawaii. I did not see it until 10:00 PM, so I planned to respond in...
View ArticleMy Home is a Fake Listing. Does Airbnb Even Care?
Well I’m neither a host or a guest yet I am writing here. I have had eight different people, all Airbnb guests, knock at my home stating they have a booking. Obviously some con artist has listed my...
View ArticleAirbnb Hosts Given no Recourse for Guest Damages
Airbnb has been making money off of my property for four years now, and I’ve had quite a few problems with them. I had a guest cause permanent damage to a $1200 Italian wood coffee table: scratches and...
View ArticleCriminal Activity from Many Bad Airbnb Guests
I had a guest who checked himself in and claimed to have returned the key, however he seems to have kept it and continued to stay in the place. When my cleaner came to the room he hid in the loft and...
View ArticleDublin Landlord with the Tenant from Airbnb Hell
I own a house in a “regeneration” area of Dublin. Regeneration is a kind word; this street is clearly not suitable for unsuspecting elderly tourists. Think Little Red Riding Hood surrounded by wolves....
View ArticleBad Airbnb Host Cancels our Mexico Vacation at the Last Minute
I had a similar Airbnb Hell experience with Sofia in Tulum, Mexico. I had reserved her place for a three-week stay a full month in advance. We were so excited to have found a nice place at a reasonable...
View ArticleGhosted Without Notice for Two Weeks and Counting
I posted my spare bedroom in my “Rustic Basic Ecohome” on Saturday, April 22nd. Apparently I got a booking around noon the next day. The guest claims she drove to my house at around 3:00 PM and tried...
View ArticleAirbnb Trust and Safety Department Beyond Horrible
Letter to the owner of Airbnb. This is my fifth attempt sending it. Of course, there has been no response. Dear Brian, Alena, Anvita, and others, First, Brian – I’m appealing to you since you left your...
View ArticleHorrible Business: Airbnb Account Hacked
I listed two of my homes on Airbnb less than one year ago. Since that time my account was hacked; I was not notified by Airbnb that this happened but only found out when I could not log in to my...
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