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Channel: Airbnb Host Stories – Airbnb Hell
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Out of Pocket Thousands Doing What Airbnb Told Me

I had my first group of guests cause damage in early June. I contacted Airbnb; they seemed great and told me to send photos with quotes for repairs. They approved my claim, asked for a link to the...

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Unsafe House for Children on Graduation Night

We booked this house for our kids to stay in downtown Ottawa after their grade 12 prom. The host charged five times the regular price but unfortunately, the kids paid it because there were few options...

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Airbnb Changes Payment from 1300 to 221 Euro

On July 6th, 2018, I accepted an instant booking for travelers in distress in Paris. For two nights in high season fashion week for a group of eight people the price was high: 1300 euro. However, I...

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Case Closed, Reopened, and Cleaning Fees Deducted

My Airbnb guest arrived and found the house to be “beautiful.” Three days later she decided to leave. She complained about crumbs in the toaster. I offered eight separate times to send up the...

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Airbnb Host Guarantee is Airbnb Host Fraud

We have a brand new house that we have listed on Airbnb and we recently had a bad guest. We made a claim using the host guarantee. To be honest the Airbnb Host Guarantee isn’t worth the toilet paper...

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Airbnb is Craigslist with Nicer Window Dressing

I am a landlord. Before you jump down my throat, because I know Airbnb likes to foment class resentment in their advertising (i.e. we just help the little people pay their housing costs), let me tell...

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Fake Host Rents out Apartment he doesn’t Own

My husband and I are the owners of an apartment. A slimy tenant rented our space on Airbnb without our knowledge. I didn’t notice as he had folks checking in at dawn or very late at night. Everyone may...

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No Better Way to Put it: Airbnb Guest Smelled

I had a guy book for a week in my very nice home since my kids are off in college now. He claimed he worked in accounting at Powell’s Books and was needing a place while he looked for an apartment....

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Guest Complaint Leading to Cancellation of Account

I had an absolute nightmare with Airbnb over the past week. I have been a Superhost for most of the 18 months I have been doing this, with 52 mostly 5-star reviews, many of them very glowing if I may...

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Owner of Family Vineyards Property Screwed by Airbnb

We are writing this in the hopes of saving other new Airbnb hosts the trouble we have had in our first two weeks as hosts. So, far we have encountered two major problems – three if you count Airbnb’s...

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Airbnb Guest from Hell Lies About Everything

On July 27th – only last week – I hosted a guest from the UK at my apartment in Spain who arrived with wife and two children at 4:00 PM. He was met by my third party meet and greet lady (who also...

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Blood and Feces in Bed: Airbnb Still Running the Gamut

I am a point of contact for my neighbor’s property. He has been stranded in Puerto Rico for the past six months and needed an intervention on his home to generate income. One of the first guests to...

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Airbnb Changed Prices, Won’t Make Up the Difference

As a host, I know my market very well and set my nightly rates manually. I do not allow Airbnb to make suggestions or rate changes for my property. Despite this, I received a reservation request from a...

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Airbnb Refuses to Remove Fraudulent Listing

I have been in dispute with Airbnb for a good seven months regarding a fraudulent listing not authorized by myself (the property owner) on their website. The listing had been created by an agent that...

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Reserved Eight Months in Advance, Host Canceled One Month out

I booked a condo eight months before an event I attend every year. Usually I book a hotel, but I thought it might be nice to have a kitchen and an extra room for my son. I booked early because the...

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Airbnb Guest Chases Me into the Basement

A guest decided to throw a raging party in my 90210 property on Rodeo Drive in Beverly Hills. Drugs and illegal activity with minors was going on. I contacted the police and they told me the...

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Cancelled by Airbnb a Few Hours before Guests’ Arrival

At 11:45 PM on the 5th of August, Airbnb cancelled my first ever reservation, a few hours before my first hosting. The reservation was validated on the 27th of July, so it was more than a week before...

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Airbnb Believes You Can’t Discriminate Against Potential Scammers

I was new and excited about getting Airbnb reservations so when a new inquiry came up I thought nothing of it and accepted the reservation right away. Once that happened, Airbnb sent me more...

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Airbnb Guest Reviews are Unfair to Hosts

I joined Airbnb in August of 2016 as a host. I live in a house where I rent out one guest room. All other rooms are shared, including the one bathroom. It is a small house just over 1000 square feet....

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We’re Heading to Where Airbnb Offers Nothing

My relationship with Airbnb has become more and more rocky as I have observed their tactics. I have watched them drop off lower price units that bolstered supply (and thus brought average costs down)...

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